Cancellation Policy & Terms

Cancellation by you:

A cancellation will only be effective when we receive written confirmation from you that you wish to cancel. If you cancel a trip:

  • 75 days or more prior to departure, we will return 100% of the total booking cost minus your nonrefundable deposit of $500;

  • between 60 and 75 days prior to departure, we charge a cancellation fee of 30% of the total booking cost;

  • between 30 and 60 days prior to departure, we charge a cancellation fee of 60% of the total booking cost; or

  • 30 days or fewer prior to departure, we charge a cancellation fee of 100% of the booking cost.

You are strongly advised to take out cancellation insurance at the time of booking. If you leave a trip for any reason after it has commenced, we are not obliged to make any refunds for unused services. If you fail to join a trip, join it after departure, or leave it prior to its completion, no refund will be made. 

Cancellation by us:

In the event that we cancel your trip, you can transfer amounts paid to an alternate departure date or receive a refund, unless your trip is cancelled due to a Force Majeure Event (as defined below).

Cancellations due to Force Majeure:

In addition to the cancellation rights set out above, a trip may be cancelled due to a Force Majeure Event occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the transport arrangements to the destination.

In these circumstances, Begin Again Adventures will offer you:

  • a 100% credit of monies paid for your trip; or

  • a refund minus unrecoverable costs.

If the cancellation due to a Force Majeure Event occurs after your trip has commenced, Begin Again Adventures will offer you:

  • 100% credit for the days that remain on your trip; or

  • refund minus unrecoverable costs of the days that remain on your trip.

A “Force Majeure Event” means any event or circumstance  beyond the reasonable control of the parties, whether or not foreseeable, which would make it dangerous or not viable for a trip to commence or continue and includes but is not limited to: acts of God; war; civil commotion; riot; blockade or embargo; fire; explosion; breakdown; union dispute; earthquake; epidemic, pandemic or other health emergency; flood; windstorm or other extreme weather event; lack or failure of courses of supply; passage of any law, order, proclamation, regulation, ordinance, demand, requisition or requirement or any other act of any government authority, beyond the reasonable control of the parties.

In the event of any cancellation, there will be no claim for damages by either party against the other and we are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.